DELIVERY POLICY

Delivery method

IMPORTANT: Please provide contact number (preferably mobile number) for us to contact you on the day of delivery. All delivery schedules will be arranged and confirmed in the email prior to the delivery date. Please check your email regularly for the delivery arrangement.

1. Home Delivery (Free for order above $150 excluding special packages or extra bulky item)

In addition to offering the most competitive prices, we want to assure you that our shipping rates are also among the lowest in the industry. As part of a special promotion, we are currently offering complimentary local shipping on  online orders of S$150 and above (excluding for special value packages or extra bulky item) that are shipped to a location within Singapore. No free delivery services for all purchase from our retail outlet.

How It Works

1. Select the shipping option - "Home Delivery" during checkout.

2. The system will auto calculate the delivery cost depending on the total purchase amount.

3. Free delivery shall apply if the total purchase is S$150 and above.

Offer is valid for a limited time only and cannot be combined with other promotions.

For online order that is not more than S$150 and for retail outlet purchase, a flat rate of S$15 is applied for delivery to all locations within Singapore and most of them will be sent by courier. Please contact our staff at admin@shuangxile.com if you need more detailed information about your order delivery.

Delivery Schedule

Because we stock most of our items, all orders are usually processed and delivered within 1-3 business days. Our friendly staff will contact you to confirm the arrangement for the delivery date/time once the order is confirmed. 

Urgent delivery is only available upon request and additional charge may be inccurred; kindly contact our staff at admin@shuangxile.com after you have placed the order online.

Our delivery schedule are as follows:

Monday-Sunday:

before 12pm, 12pm-6pm or 6pm-9pm 

PLEASE NOTE THAT ALL DELIVERY WILL BE HANDLED BY OUR DESIGNATED COURIER SERVICE PROVIDER AND  SCHEDULE IS BASED ON ESTIMATION AND THERE MIGHT BE SLIGHT DELAY DUE TO TRAFFIC CONDITION AND OTHER UNFORSEEN CIRCUMSTANCES.

Some order items could probably have longer lead times. For items that are not in stock, we will definitely contact you at the soonest as possible for further discussion.

Shuang Xi Le Wedding will uses all reasonable endeavors to meet stated delivery dates or periods, Shuang Xi Le Wedding shall not liable for any loss or damage resulting from the failure of Shuang Xi Le Wedding to meet such delivery dates or periods despite such endeavors.

IMPORTANT: You will need to pay for the delivery fees to Shuang Xi Le Wedding in the event that order is canceled due to whatsoever reason after the order is shipped to the delivery address. If the order canceled due to the item defective, it should be considered as return where delivery fees are non-refundable. In this instance, you are advisable to request for exchange instead of return so that we will replace the item for you at no additional delivery cost. Please refer to return and exchange policy below for more detailed information.

2. Self Collection

If you already have in mind what you will need and be able to place order online, you can do self collection at Sembawang MRT (By appointment only). We will send email notification once the order is ready for collection.

Item collected from shall be carefully checked on the spot, shall there be any defective found afterwards, you will be required to bring down the defective item back to the collection point for an exchange within 7 days after purchase. We do not responsible for any additional delivery cost incurred shall the exchange of the item cannot be done at the collection point.

We reserves the right to forfeit all said deposits paid and cancelled orders of the goods are not claimed or collected within 2 months from the date of agreed delivery/collection.

How It Works

1. Select the shipping option - "Self Collection" during checkout.

2. The system will auto calculates the delivery cost as "0".

3. Please make sure you have provided the accurate contact information for order pick-up.

4. We will inform you via email once order is ready for collection.

3. International Delivery

All international shipping will be done by Singapore Post. You could refer to http://www.singpost.com.sg/mailrate/ for the postage rate. Postage fees and packing cost are to be paid by you. There will be SGD 5.00 of handling fees shall applied to all international order. Please note that there will be minimum 1 week turnaround time for us to process and pack your order for international mail. We do not entertain urgent posting on individual order. Please indicate the required date for item to be received to facilitate our process in priotise the order processing.

PLEASE NOTE THAT SHUANG XI LE WEDDING WILL NOT RESPONSIBLE FOR ANY DAMAGE CAUSED DURING SHIPMENT BY INTERNATIONAL MAIL. 

CUSTOMER SHOULD CONSIDER ALL RISKS INVOLVED OF THE PRODUCT NATURE TO BE SENT OVERSEAS.

We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

How It Works

1. Place an order for us to do postage estimation.

Please select delivery option "International Postage" and Payment option "International Order before Postage - Please choose this one" (Do not choose "Credit Card" at this point of time) to submit the order for us to do postage estimation based on the order details.

2. We will inform you about the postage and total cost involved in email together with an email from paypal to request for payment on total item cost+postage+handling fees+packing charges.

3. Customer to proceed to click on the link given in the email to make payment via paypal using  credit card.

4. Once the payment is completed, we will receive the payment confirmation ifrom paypal. We will proceed to send your items once payment is verified successfully.

5. We will then inform you the posting date, tracking number and make any refund of postage if applicable.

Alternatively, you may contact our staff at admin@shuangxile.com for postage estimation before you place the order or any related enquiry.

Shuang Xi Le Wedding will uses all reasonable endeavors to meet stated delivery dates or periods, Shuang Xi Le Wedding shall not liable for any loss or damage resulting from the failure of Shuang Xi Le Wedding to meet such delivery dates or periods despite such endeavors.