Order Policy

Payment Method

1. Online Credit Card Payment (Applicable for online purchase ONLY)

Our credit card payment gateway is Paypal in Singapore Dollars. It is not required to sign up for a Paypal account, what you need to do is just proceed to check out with your credit card details. This payment method is applicable for both local and international customer.

2. PayNow: 91896462

3. Bank Funds Transfer (Applicable for online purchase only)

You can also make payment via direct bank transfer. Please select the payment option "Direct Bank Transfer" upon checkout.


For Payment via POSB/DBS Bank funds transfer, Please transfer your payment via either Internet Banking or ATM machine to us,  Our POSB/DBS Bank Savings Account Number : 038-64028-3. After we have received your payment, your order will be processed accordingly.


IMPORTANT: Kindly inform us the transaction reference number after you have done the fund transfer at admin@shuangxile.com.

Minimum Purchase 

Minimum purchase of SGD10 is required for local (Singapore) online order.

Minimum purchase of SGD100 is required for ALL international order.

Shuang Xi Le Wedding reserves the rights in rejecting any order that is less than minimum order.

Discount Policy

We have did our best to provide you the best discount in the market!  All price for special packages are with great discount and bundled with attractive free gifts. If you have received any further discount from any kind of reference or event, please enter your discount code during check out and our system will auto-calculate the discount for you instantly.

Exchange Policy 

For All Purchases 

Customers shall inspect the goods upon collection. Should there be any dissatisfaction of the condition, it must be made known to Shuang Xi Le Wedding immediately or within 7 days from date of collection. Complaints received after the stipulated date will not be entertained.


All items purchased from Shuang Xi Le Wedding are non-exchangeable and non-refundable. If the purchased item is found as defective, we will replace it with a good piece for the similar item. Exchange to other product is allowed only when the similar item is not available in stock.

All products on sale/promotion are sold at As-Is condition, customer shall inspect the product and check the condition by own self and items sold are considered accepted by customer and strictly no exchange and refund will be entertained.

For every batch of products, there might be slight color differences and it should not be  giving the rights to the customer to change the order, request for any price deduction or cancel the entire order.

For All Exchanges

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including receipt/invoice) must be in place for full exchange to be issued.


For home delivery order, we will pay one return delivery costs if the product is defective or the return is a result of our error (e.g. sent wrong item). If the item is returned for any other reason you are responsible for the return delivery costs.  No exchange will be accepted after 7 days.


Please note that delivery fees are non-refundable. Please allow 2-4 weeks for processing and return delivery. No exchange/refund will be issued if the product shows signs of useOur guarantee does not cover accidental damage or wear of product caused by customer.

For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer unless otherwise agreed and all deposit and further deposit (if any) maybe forfeited without prejudice to damages or losses of Shuang Xi Le Wedding. A minimum deposit of 50% to be paid upon confirmation of sales/order for special, bulk or pre-order items. Deposit paid on confirmed order is non-refundable.

ALL international order are NOT entitled for exchange & return except for item defective. However, we will not responsible for any damages caused during the shipment for all international order. We will check very carefully every items before sending to ensure all outgoing items are in good conditions. Customers shall consider all risks involved for the product nature to be sent overseas. We are happy to assist in advising the product suitability for long distance posting. Kindly approach our customer service for more information.

Default, delay or defect in any one or more of the delivery (ies) or item (s) shall be considered as segregated default without giving the customer the rights to cancel the whole part or part of the order.

How to request for exchange?

Please write us a brief email explaining what the problem is with your purchase (wrong color, wrong size, damaged) and how you would like us to handle the transaction. You may exchange the item. On that same email, be sure to include:

1. Invoice Number,

2. Contact name,

3. Contact number,

4. How/Where to pick up the return goods (Send back to shuangxile/pick up at your address)?

5. How/Where you would like the refund or exchange delivered (Self collect/send back to you)?

6. Reason for exchange

Finally, send us the email to request for the exchange at admin@shuangxile.com. We will contact you shortly for the arrangement to pick up the return goods.

Please note that if you did not turn up for the exchange or return appointment at the agreed location, the delivery cost for the return/exchange is considered used off and we will not pay for another trip to the agreed location. If exchange or return is still required, it can only be done at our retail outlet OR you can choose to pay the delivery cost again.

Please note that if you choose to order additional items when making an return/exchange there may be a delivery charge added to your order (this will be determined by the amount of the additional items). We will contact you with the delivery cost should one be added prior to complete your order.

Rental Policy

We will need to collect deposit for rental item at around item price and deposit shall be refunded when the item is returned. Rental fees is listed at Wedding Accessories> Rental Services.

Please note that we do not send rental basket by home delivery eventhough the total purchase plus rental fee is over $150. Reason simply because it is bulky and heavy item that is not easily taken care by courier services. All rental basket has to be picked up from our retail outlet directly.


Due to the fact that the system is unable to derive the delivery cost correctly for rental item, Shuang Xi Le Wedding reserves the right to correct the delivery charge after you have placed the order online. We will contact you again once we have updated the order.

Rental item shall be returned in good conditions within 5 days from the rental date. Additional charges shall be applied for late returns.

Special rental item such as Cinderella Carriage have specified rental period based on agreement. Kindly approach us for more information.